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Exchange / return of goods of good quality is carried out within 7 days from the date of receipt of the goods by the buyer.

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Privacy Policy

Effective Date: [06.07.2024] CEREMONY (hereinafter "Company", "we", "us" or "our") is located at: Radzyminska 12. Contact email: ceremonybrand@gmail.com. We are committed to protecting the privacy of our customers. This privacy policy explains what data we collect, how we use and protect it, and the rights you have regarding your personal data. 1. Data Collection and Use We collect the following personal data: Names Addresses Email Phone numbers Payment information Purposes of data processing and legal bases: Order fulfillment — performance of a contract Marketing newsletters — user consent Service improvement — legitimate interests of the company (e.g., improving customer service quality) 2. Data Sharing with Third Parties We may share your data with the following third parties for the specified purposes: Logistics companies (DHL, InPost, EMS, FedEx) Payment systems (Stripe) Marketing platforms (Facebook) 3. Security Measures We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Technical security measures: Use of SSL for data encryption Organizational security measures: Regular security audits Employee training on data security 4. Data Retention Periods We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically: Personal data related to order fulfillment is retained for 5 years for accounting purposes. Marketing data is retained until the user withdraws consent or for 2 years after the last interaction with the user. 5. User Rights According to GDPR, you have the following rights regarding your personal data: Right to access data Right to rectify data Right to erase data Right to restrict data processing Right to data portability Right to object to data processing You can exercise your rights by contacting us at email: ceremonybrand@gmail.com. 6. Cookies and Tracking Technologies We use cookies and other tracking technologies to enhance the functionality of our website, analyze traffic, and personalize content and advertising. Types of cookies: Functional cookies: ensure basic functions of the website Analytical cookies: help analyze website traffic and user behavior Advertising cookies: used for personalizing advertising messages Managing preferences: You can manage cookie settings through your browser settings or use the dedicated banner on our website to change your preferences. 7. Data Protection Contact Currently, we do not have an appointed Data Protection Officer (DPO). If you have any questions or comments regarding this privacy policy or wish to exercise your rights, please contact us at email: ceremonybrand@gmail.com.